Wednesday, 11 September 2013

Night classes

So today I am really annoyed!  I am really annoyed because I am trying to sign up for a evening class at the local college and no one is answering the phone?!

I want to do a night class in 'silver & copper jewellery making'.  But can I enrol on this course?  I cannot!!!!

I have a lot of stuff to rant about today:

Firstly - I don't think that night classes are called 'night classes' anymore.  I think they're called 'part time' courses.  Well as far as I'm concerned a class that one takes at night for 2hrs, one night a week, is not a part time course - it's a night class.

Secondly - the enrolment arrangements for enrolling on the above course are absolute rubbish to say the least.

According to the college prospectus there are three ways to enrol for this course - in person, by phone or by post.

It's 2013 for goodness sake.  Why on earth does a new modern college not have the facilities for enrolling online?

I am SO mad.  I have spent the last three days trying to enrol by phone.  Apparently I can only do this between 9-4pm.  I work until 2pm each day (& do not like to spend my time at work making personal phone calls) so for the last three afternoons I have made at least four phone calls a day between 2-4pm and each time I have got an answer machine message telling me to leave a name and number.  There is no point in me leaving a name and number because believe it or not, I am not some sad, lonely, person just waiting for the night class college to call me back.

Yes, I could have left a mobile number, but to be honest when I'm out on the dog walk or out doing whatever, I may not necessarily have my credit card details with me and I most certainly will not be carrying around the college prospectus all the time so wouldn't have a clue what the reference number is of the course I want to do and I'm sure they will want a whole load more irrelevant information as well.  .............And actually I only give my mobile number to friends, not inefficient colleges that either don't have the staff or the ability to promote themselves in a positive way!!!

And anyway why should I?  If it states in the college prospectus that enrolment by phone is between 9-4pm it should be between 9-4pm.

Today at 3.15pm I eventually left a message because I knew I would be in for the rest of the day.  I left a very polite message.  I left my name, phone number and a message saying which course I wanted to do.  I repeated all this information twice.  Has anyone phoned me back?  Of course they haven't.

So; I can't enrol in person because that would involve a round trip of at least an hour, and I want to do a 'night class' because I have no time during the day. Duh!!!  Do the people who plan these courses really live on Mars???

I can't enrol by phone because no one answers the phone or responds to messages left on the phone.

I can't enrol online because despite it being 2013 there are no facilities to enrol online.

The only option it would seem, is enrolment via snail mail.

But actually, do I really want to do a night class in a college that obviously doesn't care about it's students?  No I don't think I do.

All I want to do, is one night class, once a week, for 10 weeks.  Thank goodness I'm not a kid embarking on a proper career path at this college. 

Can't imagine they're going to get much support.  Doesn't seem to me that there's any real live people about.

..............And here ends my rant!!!!

Think I'll look for somewhere else to do my night class.



No comments:

Post a Comment