Online banking

Haven't ranted for ages but I'm seriously annoyed that the two credit cards that I own seem to have converted to paperless billing.  I don't have a problem with that.  I'm a very techie ranting middle aged spinster!!


What I do have a problem with is................. that I haven't a clue when they told me they were going to do this?????


And now I've just had some random email telling me that my statement is available to view online and when I clicked into my account I've got an overdue amount of £27.89 to pay???


I have NEVER in my whole entire life had to pay late charges/interest for my credit cards.  I pay them off in full every single month and have done for more than 30 years.  This is so so annoying.  Perhaps they did send me notification of this?  But I'm pretty sure if they had, I would have made a note of it somewhere???  Maybe they just sent me an email..................  In which case I probably would have just deleted it thinking it was some kind of spam because they always contact me via snail mail.


Actually, I quite like getting my statements online.  I'll just make a note in my diary that I have to check my on line accounts to see if I have any thing to pay.


BUT.................. what really, really, really, annoyed me about paying off my credit card (with it's late charges/interest) is.......................... the DEFAULT button.


Obviously I wanted to pay off the full amount but the default button had already ticked the 'interest only' box.  So I had to un-tick it and tick the full amount box.  How many people will just carry on thinking that they're paying off the full amount (because the tick boxes weren't even parallel to the relevant charges).


This to my mind is mis-representation???


This is soooooo, soooooo annoying.


And the thing is..........................  Who do I complain to??????


If I phone any of these credit companies all you get is some automated message saying, 'Your call is important to us.  You are moving forward in the queue.'.


Just don't get me started???!!!


I think I might have to have another phone rant.  Grrrrrrrr............