BT - Upgrading to unlimited wifi

Why is life so difficult sometimes? 

I’ve been on my current BT price plan since I had to get a new wifi hub in September 2014; at which point I was told that I’d have to go onto new price plan but it would be cheaper than my old one and I’d get more wifi usage.  Well, that’s never, actually been true and gradually the price seems to be creeping up & up so that I never pay less than £43 per month.

Sooooo……………. Because I wanted unlimited broadband, I decided to take the ‘bull by the horns’ and see what kind of a deal I could get.  Seriously not happy with the way BT operate.

Firstly, couldn’t find a phone number anywhere on the BT website.  On the contact us page it just kept popping up with stupid little FAQs.  Grrrrrrrr…………….  Anyway eventually found a free phone number in a magazine that was advertising the ‘Great BT Sale’.

Phoned number and immediately got through to the ‘sales team’ where I explained that I wanted to upgrade to unlimited wifi.

They told me that the cheapest ‘unlimited broadband’ they could do would be at £25 plus per month, plus line rental at £17.99, plus free weekend & evening calls at £3.20, plus caller display at £1.75.  So that’s almost £50 per month………….

………….Grrrrrr…………….

I said, ‘My sister is on a much lower tariff than that.  Is it possible for me to go on the same price plan’???

At which point, ‘salesperson’ (I didn’t catch his name) said, ‘You’re talking to the sales team, if you want a cheaper option you need to talk to customer options’.  So I asked him for the customer options phone number (which as far as I’m concerned is absolutely no where on the website).

Phoned ‘Customer Options’.  (01324452504 – this is the phone number)

………….And then guess what………………..

………….I’ve now managed to get line rental, unlimited broadband, free weekend calls & caller ID for £28.84 per month.  Thanks BT.

BUT why do they make everything so difficult???

For more than a year I’ve been paying £3.20 for ‘free’ evening & weekend calls. 

Apparently free weekend calls are included in every plan (Did they tell me that originally?  Of course they didn’t) so in effect I’ve been paying £3.20 for any calls that I make after 7pm Mon-Fri.

Without the ‘FREE’ evening calls, I will be charged at 10.24p per minute (to a landline) which means that I can talk for more than 30 mins before I’m charged £3.20.  And I can talk for 23 mins to a mobile before I’m paying more than £3.20???

I hardly ever use the landline to phone anyone.  Why would I??  I have 300 free mins on my mobile.

This whole thing is seriously annoying me.

If I hadn’t got ‘stroppy’ and demanded a cheaper deal; BT would be charging me almost double what they’re going to be charging me.

£28.84 is a lot better than paying almost £50 every month??!!