I want a new bathroom

I want a new bathroom.  I've wanted a new bathroom for years now.  I want to rip out the bath and put a super duper high powered shower in there.  In the 15 years that I've lived in this house I can count on one hand the number of times that I've had a bath.  I have an electric shower over the bath and it's fine.  But it's not super duper.

Last year I contacted a 'specialist bathroom company'.  They came and measured my bathroom and I then had to go into the salesroom so that a 12 year old young designer person could design my super duper new bathroom.  Was very impressed with the guy who came to measure up and how fast he got the measurements  to me.  Apparently he does a lot of bathroom fitting as well but was totally booked up.  Grrr....

...........................I digress.

12 year old Young designer designed me a bathroom (which I wasn't altogether happy with) and gave me a quote for buying it and fitting it from her company.  HUGE quote.  But actually (with quite a few changes) I was happy to go with this.  'Fabulous bathroom' company was supposed to phone me to discuss this further.  They didn't.  'Fabulous bathroom' company were supposed to arrange a follow up meeting.  They didn't.

After two weeks of hearing nothing, I emailed and asked what was going on.  Got an email back saying that someone would be in contact with me within 24 hours.  Great I thought.  ..................Not great?!  Didn't hear a thing?!  After another week I contacted them again to ask what was going on.  I was told that the person I had been dealing with had left.  Really???????  So a big company, with loads of staff, just lets someone leave and doesn't even bother to replace their staff and doesn't even bother to follow up customer orders?

Not exactly good customer service is it???  So after that, I put doing up the bathroom on hold.

Fast forward nine months and off I go to another bathroom company.  Same old,  same old.

This time I had to take my own measurements into the store.  Thanks to the previous company who came out to measure I had very accurate measurements.  In all the 'blurb' that I was given before my appointment I was told that the appointment to design my bathroom would take 1-2 hours.  After an hour (where nothing much happened) I was told I couldn't have a shower cubicle the size that I wanted, and they didn't do separate shower doors, and they didn't do made to measure mirrors, and they didn't do hot water tanks, and they didn't do extractor fans, and they didn't do LED lighting, and they didn't do.................................. ANYTHING as far as I was concerned.

I was told it was very difficult to put splash backs into the design so designer would do it in his own time and email me the plans the following day.  He asked if it were OK for him to give me a call before sending these over.  I agreed.

Soooooo.................... the following day, I receive an email with the plans for my new bathroom.  No call before I received these and three days later, no follow up call.  What is wrong with people these days.  Why does nobody want to talk to anyone.

Obviously with so little contact I will not be using this company to fit a new bathroom for me.

I'm seriously not happy, hence the RANT!

Does nobody want work these days?  And whatever happened to 'the customer is always right'?

All I want is a tradesperson who is reliable and who does what he says he's going to do.  Is that really too much to ask???