Automated replies

I am sooooooo angry.  I know I'm a 'ranting middle aged spinster' but this is just ridiculous???




Emailed Panasonic at the end of last week because I was having a lot of problems with my camera.  I filled in a 'contact us' form and was really impressed when I got a reply back the following day.




I have a few problems with my camera but one of the main problems was - smudgy marks were appearing on my photos and they seemed to be underneath the lens.




Very lovely 'Panasonic' people told me to take some photos with the sun behind me and email them the photos which I did.  Very lovely 'Panasonic' people then emailed me back saying that the ID number (which they'd quoted in their reply to me) wasn't valid.  Well it's the only number they've given me.  As I've been a bit busy over the weekend I've only just got around to replying to them.  It's Monday???  I got their reply on Friday thinking it was from a real live person.  It obviously wasn't because almost as soon as I sent them a message today I got the same reply saying that my ID no. wasn't valid????




This is sooooooooo annoying.


I've now had to re-write my whole complaint about my camera and re-enter all my personal details again (on the Panasonic contact form) just so that I know that Panasonic have actually received my message.


WHY, WHY, WHY, is it so difficult to actually talk to a real live person today????????