RAC

I LOVE the RAC.  NOT


They've rescued me twice now and have been very efficient.


A couple of weeks ago I got an email from them saying that my membership was up for renewal.


I HATE emails that tell me stuff like this?  Why can't they just send stuff out via 'snail mail'.  To access when my membership was up for renewal I had to click on a link and then enter a 'password'???


Perhaps I have signed up for a non paper option in the past but I haven't a clue what my password is???  ..........................So I just ignored the email.


And then...................... I realised I had a lot of 'Tesco' vouchers that needed using up so I thought I'd check and see if I could use them for me RAC membership - which I can.


To cut a very, very, very long story short..............................  I've now signed up for RAC 'roadside & recovery' which I think means that they will bring me home if I break down???


..................BUT...................... the actual process of actually signing up for this deal took forever.


It wasn't TESCOS fault.  Redeeming their coupons took a few mins and the confirmation email came through almost immediately.


RAC - I wish I could say the same.


It took me almost 45 mins to renew my membership using my Tesco vouchers, and I'm still not sure that my renewal date is going to be on my actual 'renewal date' because I had to enter a date that I wanted my membership to commence????  .................Even though it had said that a renewal of membership would commence on the renewal date???


Tried phoning RAC but all I got was a 'machine' and after pressing numerous buttons there was a message saying they were very busy and I should probably call back later????


Grrrrrr...........................


Obviously I don't think RAC have the best customer service in the world.