Ordering on-line

On Wednesday I ordered a Christmas Tree online.  I ordered this from a well known store.  I didn't opt to have it delivered to my home because I'm never sure when I will be in, so I chose the option, 'deliver to store' within two days.  I was pretty sure that I would have time to pick up my Christmas Tree either yesterday or today.

This isn't a real Christmas Tree - it's a very lovely 'arty, farty, white, twiggy type Christmas Tree' which was half price.  Bargain!

It is now Friday evening and I DO NOT HAVE MY CHRISTMAS TREE.

To say I am annoyed is an understatement!   Grrrrrrrr..........................

When I went onto the shop website to track where my Christmas tree was; it popped up with a message saying it was in the warehouse waiting to be delivered to the store and then another message popped up saying that the shop was experiencing a very high level of on-line orders so I could expect to get my Christmas tree within 3-5 days???

3-5 days is not 'within 2 days'???

It's Christmas.  It's a Christmas Tree.  Of course the shop is going to be experiencing a very high level of on line orders.  The first rule of 'customer service' is; 'under promise and over deliver.'  Duh!  Ie, if the shop had told me I wouldn't get my Christmas Tree for 3-5 days I wouldn't have ordered it would have known what to expect.

And even if I do get a message in the next few hours saying that my Christmas Tree is available to be picked up over the weekend I cannot do this due to other commitments.

I have friends coming round for dinner tomorrow night and I wanted my home to look all festive and Christmassy.  That's not going to happen now is it?  Seriously not happy.  This is not good enough.  Or am I being over demanding?

This isn't some weeny, teeny, little corner shop.  This is a HUGE company that has stores all over the UK. 

So what do I do?  Do I name and shame them on this blog and link it to FB and twitter and Instagram and every other social media platform that I can think of?  Do I just accept that it is Christmas and the shop is experiencing high levels of on-line orders and resign myself to the fact that my Christmas Tree will arrive in store whenever?  Do I cancel my order and demand my money back straight away?  Do I tell them they've not delivered what they promised and demand compensation?

What would you do?

I'm just really upset that I wanted my house to look perfect for tomorrow night.  And now it won't!!!