Much as I love all the cheap deals that Asda does..................... there's certain aspects of Asda that really annoy me. The main one being that they only ever seem to have two proper checkouts in operation and the rest of the time one has to do self service check out. Even if you have a big grocery shop you have to scan it all out yourself?? I'm sure they must lose loads in shop lifting via this method.
Anyway I always seem to choose the longest queue or the queue where the check out person is actually still training or the queue where someone wants to pick up a last minute item and so a 'runner' has to be called to go and get it.
Today I actually tried to count how may 'self service' tills were in operation. I think there must have been about 12 tills for 'baskets' and a further four tills for trolleys with a total of two staff looking after them. So I guess that's cutting down on about 14 check out operators? However there were also two tills with proper check out operators and the queues at both were more than four people long. In other 'well known supermarkets' if the queue for a till is more than 3 people long another till is opened. Not so in Asda.
If I were the 'marketing manager' for Asda which I'm obviously not
But I am not the marketing manager for Asda and the employees of Asda obviously have their own goals and targets to meet. And opening up another employee operator till doesn't seem to be an option?? Even though there were plenty of self service tills available no body actually wants to use them.
And on that note I must have to praise 'Morrisons', who as far as I know, have done away with all their self service tills because they know their customers do not like them. If one supermarket can do this why can't all the rest? The only reason I don't shop at Morrisons is because living in the SW, my nearest Morrisons is quite some distance away.
As one of my friends said, 'I haven't gone to university for 3 years to be a check out girl'.
And while I think that is a bit of a snobbish statement to make..................... (We actually all love the 'check out girls'. I'd be happy if I could get a job as a check out girl in a supermarket. See my previous rants?!!!), I can actually see where she's coming from. We don't want to have to check out our own shopping. We want someone to do it for us. ~And lets face it girls - every time I do a supermarket shop I have alcohol in my basket, so I've always got to wait while someone comes to check that I am over 18 years old. Lol!
But the thing that annoyed me most on my trip to Asda today was..................... I wanted stamps. Actually I only wanted one stamp but I know that supermarkets only sell stamps in books. Tesco sell stamps at the checkout. Today I asked 'very lovely man' at checkout for a book of 6 second class stamps and he told me to go to customer services. So I went to customer services and joined a queue with four people in front of me. And I witnessed the shop assistant on customer services being very rude to the person in the front of the queue. OK maybe not rude, but certainly very patronising. And I thought how can I not manage to get a job in a supermarket when rude, unfriendly people like this can. And to be honest................... I think it all comes down to being computer literate and being able to pass online screening processing.
So I eventually got to the front of the queue (after person on customer services had actually been quite curt with the other people before me) and I asked for a book of 6 second class stamps.
Asda employee - 'Don't sell them. We only have books of 12'.
Well I didn't want a book of 12 because I hardly ever send anything via snail mail. I actually only wanted one stamp but was prepared to buy a book of 6 but her attitude really annoyed me.
And that's what I'm ranting about today.
Obviously it is not her fault that Asda only stock books of 12 second class stamps however it is her fault that she couldn't rely this information to me in a more civilised manner.
......................And I'm still left wondering how rude, uninterested person, with no customer skills whatever so ever, is able to get a job in a supermarket????
Actually I do know how she got the job.................... she's very techy savy?!!!
Unfortunately most people these days don't seem to have the ability to deal with real live people............... And as far as I am concerned that is very, very, sad!!!!
No comments:
Post a Comment